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Many of you have reached six-figure to seven-figure success, and I've had the privilege of helping some of you build your websites. So, a big thank you for giving me that opportunity. You all know me—I'm Brad Smith, and I've been deeply involved in e-commerce and website development for about eight years. Lets dive in!
I'll be reviewing this full funnel here and also providing you guys with a guide on this page. You can come back anytime and go through each step. We usually start with the website—most of you already have websites, and hopefully, you're on Shopify. That’s the platform I recommend just because of all the functionality, the apps, the plugins, and even SEO; they're doing really good with SEO now.
But what we want to talk about is what happens after the website, right? We all know that the average website converts less than 1%. If you only have your website, which most of you have, let's explore how to push past that.
We work with someone who sells coffee. They basically give the coffee away at cost just to get people on their email list. This way, they start building a relationship and aim to get that person to come back and buy more. You want to make your offer super valuable. If you can, throw a video on there—a personal style video—so people can start to hear your founder's story. They can learn more about you, the owner, and why your product is better than the rest. This helps build a relationship because most likely, your competitors won’t have a video.
You also want to have really good images on your site, showing off your product. Show how awesome it is. Make me want to get that coupon code, even if I'm not ready to use it today. That’s another thing—many people might grab the coupon code today, but they won't use it until next week, or next month, or whenever they're ready, or when you remind them with the automation. So, the goal of the landing page is to get their email. We want to definitely add them to email automation.
Start by doing some A/B testing on your abandoned cart follow-ups. It's crucial right after they land on your page. What we want to do is catch them as soon as they subscribe to your landing page or even the newsletter on your website. While I'm not a big fan of pop-ups anymore, you can still use newsletter forms effectively. Place them throughout your homepage or even up at the top inside a banner on your Shopify site. Usually, we put a banner right at the top that says, "Get 10% off, click here." When they click, a pop-up opens where they can subscribe for the coupon code.
This first email is super important, almost as much as the landing page itself. In this email, we want to encourage them to follow you on social media. Why? Because if they follow you, you won't need to run as many retargeting ads. This means you spend less on ads overall.
What we aim for is to have your audience see you everywhere—on their social media feeds, through your retargeting ads, and in their email inboxes. When someone sees you in three different places, they start to feel like they know you. You begin to appear like an online celebrity. I know many of you have told me stories about how friends, family, and even new customers feel like you're everywhere—because they see you in emails, on social media, and in retargeting ads across platforms like Google and YouTube. This visibility is crucial.
This kind of recognition makes your brand look authoritative, which increases the likelihood of purchases from new customers. The key here is consistent follow-up. In your first email, remind them to follow you on social media and offer them a coupon code.
In your second email, start by asking, "How can we help? Do you have any questions about the product?" Including a Frequently Asked Questions (FAQ) section is crucial because it shows you're not just about selling. Education is key. You don’t want to be just another e-commerce store pushing products; you want to be a source of knowledge.
So, what can you educate your audience about? Think about the specifics of your products. If you sell lights, why are your lights better? If it’s gym equipment, why is your gym equipment the best choice? Whatever you sell, focus on educating your new visitors. Don’t just try to sell them something again—you already gave them a coupon code.
After they hit the landing page, you've got options: you can direct them straight to your website or maybe to a specific sales page. But the ultimate goal? Get them to the cart. Here's where things get interesting—you want to upsell them right at the cart. Hopefully, you still have your subscriptions and add-on products enabled in your store. We use an app called Rebuy for this. It’s great for upsells, add-ons, and recommending products during the cart process. Really key stuff.
But what if they don't bite? Well, it's all about getting them to come back, and automated emails are perfect for this. I just bought some sunglasses from a company called Goodr, and they nailed their abandoned cart approach. They sent me some text messages that were super cool and personal, not your typical boring reminder.
The key here is retargeting. You really don't need to break the bank—many of you spend just around $500 a month on retargeting. We want to focus on retargeting with Google PMAX ads so that your brand appears everywhere: on Google search, Gmail, YouTube, and even on other websites, potentially your competitors'. It's essential to have at least one video out there, so people see you on Google and YouTube and can engage with your content.
You also need to be active with retargeting on Facebook, Instagram, and TikTok, if you're using that platform. But the main thing we want to highlight in these retargeting ads is what they had in their cart. As soon as they hit that cart page, we want to reshow that product in their feeds, reminding them to come back and make that purchase. This is a super key, low-cost method to keep following up.
We also need at least one personal style video. It could be on the landing page, the sales page, after they fill out the coupon code on your website, or even on your product pages. I think having videos on the product pages is most critical. Combine high-quality images with a good video to build relationships. It's all about telling your story—the founder's story, why your product is superior, and how it fits into the customer’s life. Show examples of other people benefiting from your product, making it relatable.
To wrap this up, if you want to earn more from your Shopify store, focus on keeping in touch with your customers. Use videos to show who you are and what your products can do, and make sure your ads follow them around the internet a bit, like on Google and social media. This way, they won't forget about the stuff they liked in your store. Just keep showing up where they are, and use simple tricks to remind them to come back and buy.
The main goal of an e-commerce funnel is to convert website visitors into customers by guiding them through a series of steps, from initial interest to making a purchase, and beyond.
To boost your conversion rate, use a strong platform like Shopify, leverage SEO tools, create valuable offers, and implement effective follow-up strategies, including personalized emails and retargeting ads.
Retargeting is crucial because it helps remind potential customers about the products they viewed but didn't purchase, increasing the likelihood of conversion by keeping your brand top of mind.
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